Once spent, spent
Credits you’ve already consumed on a successful render aren’t refundable — the model provider has already been billed for the run. Unspent credits in your wallet stay there; they never expire and they don’t lose value.
Refund Policy
Credits never expire. Failed renders are refunded automatically. If something else goes wrong, write to us.
When a render fails
If a generation errors out before producing usable output, the credits for that run are refunded to your wallet automatically. You’ll see them reappear in your wallet ledger as a “refund” line item. You don’t need to ask.
If you bought by mistake
If you bought a credit pack within the last 14 days and haven’t spent a single credit from it, write to us through your account and we’ll refund the purchase in full to the original payment method. Partial-use packs can’t be refunded in full — we can refund the unused portion at our discretion if something genuinely went wrong on our end.
If something’s off
Email us before you open a chargeback — nine times out of ten it’s a misrouted order id we can fix in a minute. Refunds processed back to the original card normally land in 5–10 business days.
See also: Terms · Privacy · Legal overview